1. Subscription Cancellations
You can cancel your Splic subscription at any time directly within the Splic Console under Billing & Plans. Once cancelled:
- Your plan benefits and token allocations remain active through the end of the current paid billing period.
- No further recurring charges will be made to your payment method.
- Your local projects, timelines, and clips remain completely intact on your computer.
2. Subscription Refunds
If you purchase an annual or monthly subscription and realize Splic is incompatible with your system or workflow, you may request a full refund within 14 days of the initial purchase, provided compute tokens have not been heavily consumed. Subsequent recurring renewal periods are non-refundable unless mandated by applicable consumer protection laws.
3. AI Compute Tokens & Cloud Storage
Due to direct upstream computational costs incurred when rendering edits with agent intelligence and reserving cloud disk space:
- Tokens consumed for agent timeline reasoning, script generation, and cloud rendering cannot be refunded once executed.
- Unused token top-up packages may be refunded within 14 days of purchase if no tokens from the pack were spent.
4. Marketplace Plugin Purchases
Third-party plugins purchased via Splic are eligible for a refund within 14 days if the plugin is provably defective, fails to load on supported operating systems, or materially diverges from its documented features. Once verified, refunds are credited back to the original payment source.
5. How to Request a Refund
To initiate a cancellation or refund request, please email contact@splic.co with your account email, order reference ID, and a brief description of the issue. Our support team reviews and processes all requests within 3 business days.